Refund policy
Returns & Exchanges
We want you to feel completely confident in your purchase.
You may return your order within 14 days of delivery.
Eligibility
Items must be returned:
- unworn and unwashed
- in their original condition
- with all tags attached
Returns Process
To initiate a return, please use our Shopify returns portal or contact us at:
contact@maisonromanus.com
Once your request has been approved, you will receive further instructions.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refunds
Refunds are issued to the original payment method within 5–10 business days after receiving and inspecting the return.
Exclusions
The following items are not eligible for return:
- worn or damaged items
- items without tags
- final sale or personalized pieces
We recommend handling all items with care when trying them on.
